crickex Privacy Policy

Introduction and Scope of Application

crickex is an online gaming and sports betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") describes how we collect, process, and store users' personal information.

This policy applies to the crickex website, mobile app, and all related digital services. This policy is closely tied to our Terms and Conditions — both should be read together.

By registering on our platform, logging in, or starting to use any service, you are giving consent to the processing of your information under this policy. If you disagree with any terms, please do not use the platform.

Types of Information Collected

2.1 Registration and Identity Information

During account creation, we collect the following information:

• Full name and username
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• National ID card or passport details (for account verification)
• Current address

2.2 Transaction and Financial Information

Information processed during deposits and withdrawals includes: mobile numbers associated with bKash, Nagad, or Rocket accounts, transaction amounts and timestamps, and transaction reference numbers. We do not store any complete payment account credentials (PIN or password).

2.3 Gaming Activity Information

The following information is recorded automatically while using the platform:

• Game history, bet amounts, and results
• Bonus claims and wagering activity
• Active time on the platform and login history
• Game preferences and search history

2.4 Technical and Device Information

Device type, operating system, browser version, IP address, and session information obtained from cookies are collected. This information is used to ensure platform security and resolve technical issues.

Purpose of Information Use

crickex uses the collected information only for the following specific purposes:

3.1 Service Operations

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing bonus and promotional benefits
• Ensuring customer service via live chat and email

3.2 Security and Fraud Prevention

Information is analysed to detect suspicious transactions, prevent the use of multiple accounts, and block unauthorised access to accounts. This process is essential to protect every user's funds.

3.3 Responsible Gaming

By analysing gaming behaviour, we can identify signs of problematic gaming. In line with our responsible gaming guidelines, we provide support to users or impose account restrictions when necessary.

3.4 Communication and Updates

Notifications about important platform changes, security alerts, and account-related matters are sent by email or SMS. You may opt out of promotional communications based on your preference.

Cookies and Tracking Technologies

The crickex website and app use cookies and similar technologies, which fall into three main categories:

4.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as keeping login sessions active, verifying security tokens, and saving language preferences. They cannot be disabled.

4.2 Performance Cookies

These cookies are used to improve page loading times, detect errors, and manage server load. The data collected remains anonymous.

4.3 Analytical Cookies

These cookies collect data to understand how users navigate the platform. You can reject these cookies through browser settings, though this may limit some features.

Sharing Information with Third Parties

crickex never sells your personal information to third parties. Information may be shared in the following limited circumstances:

5.1 Service Providers

Minimum necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket), game studios (such as Pragmatic Play, Evolution, JILI), and technical infrastructure management. These partners are contractually bound to maintain the same privacy standards.

5.2 Legal Obligations

Information may be disclosed to comply with applicable laws in Bangladesh or valid directives from competent authorities. We take this step only when legally required.

5.3 Fraud Prevention

In cases of serious fraud or deception, relevant information may be shared with the concerned financial institutions or authorities.

Data Retention and Security

6.1 Retention Period

All personal information is retained while the account remains active. Even after an account is closed, financial transaction records are kept for a specified period for legal and audit-related reasons.

6.2 Technical Security Measures

All data stored on our servers is protected with SSL encryption. Sensitive information (passwords, payment details) is stored using advanced hashing and encryption methods. Through regular security audits, we keep our technical security standards up to date.

6.3 Steps in Case of a Data Breach

If a data breach occurs, we will notify affected users as quickly as possible and take immediate steps to minimise the damage.

Your Rights and Controls

You retain the following rights over your personal information:

• Access: You may request a copy of the information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information, though this may not be fully possible where legal obligations apply.
• Objection to Processing: You may object to the processing of your information for specific purposes.
• Portability: You may request your information in a machine-readable format.
• Withdrawal of Consent: You may opt out of promotional communications at any time.

To exercise these rights, contact our customer service team using the method described in the contact section below.

Protection of Minors

The crickex platform is intended only for individuals aged 21 and above. We do not knowingly collect information from minors. If we become aware that a minor's information is present in our system, the relevant account and data will be deleted immediately.

If parents or guardians believe their child has registered on our platform, please notify us immediately.

Policy Changes and Updates

crickex reserves the right to revise this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.

If you continue using the platform after changes are made, it will be considered that you have accepted the updated policy. We therefore encourage you to read the policy carefully after each update. For answers to common questions, you may visit our FAQ page.

Contact and Complaints

If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact us through the following: