crickex Responsible Gaming means knowing yourself
Betting is entertainment — not a livelihood or a solution to financial problems. crickex wants you to always put your wellbeing first and enjoy it in a controlled way.
Stay protected,
bet responsibly
Keep betting in its place — entertainment
crickex believes sports betting and casino gaming can be a healthy form of entertainment when done mindfully. But for some people it can become a habit that has a negative impact on their financial and mental life. We want you to be able to recognise that line.
Read our Terms and Conditions to understand how the platform operates — betting limits, account suspension procedures, and applicable restrictions are all clearly stated there. See our Privacy Policy for details on how your personal information is kept secure.
Before each session, ask yourself — am I playing for entertainment, or am I trying to recover losses? If it is the second, taking a break is the right call.
Principles of Healthy Play
- Play within a set budget
- Do not try to win back money you have lost
- Take breaks when you need them
- Spend time with family and friends
The tools to stay in control are in your hands
crickex gives every user the ability to set their own playing limits. Using these tools significantly reduces the risk of excessive play.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, you will not be able to deposit beyond that amount.
Deposit ControlTime Limits
Decide in advance how long you will play each day. When the set time is up, the session will end automatically.
Time ManagementSelf-Exclusion
You can suspend your account for a set period or permanently if you wish. Contact 24/7 live chat to activate this option.
Account SuspensionBet Limits
Set a maximum stake per bet so you do not take on excessive risk in a single session.
Risk ControlBreak Mode
If you want to step away from playing for a while, activate temporary break mode. No betting activity will be possible on the account during this time.
Temporary BreakYou Can Ask for Help
Talk to the crickex support team about any concern. Assistance is available 24 hours a day in Bengali and English via live chat and email.
24/7 SupportDo not ignore these signs
Certain behaviours indicate that betting is getting out of control. If any of the following apply to you, seek support.
- You keep betting to recover lost money and keep losing more each time.
- You are using household money or borrowed funds for betting.
- You are hiding your betting activity from family or friends.
- You feel restless, irritable, or anxious when you are not playing.
- You are prioritising betting over work, studies, or social responsibilities.
- You have tried to stop repeatedly but cannot.
- Instead of using winnings for everyday needs, you put them straight back into bets.
Four principles of healthy play
Set your budget first
Decide how much you will spend in each session before you start, and stick to that limit.
Set a time limit
Decide how long you will play. Long sessions reduce your ability to make clear decisions.
Think of it as entertainment
Do not expect regular income from betting. It is entertainment, like buying a cinema ticket.
Check your mental state
Never bet when you are angry, frustrated, or under the influence of alcohol — risk increases in those states.
Asking for help takes courage
If you are struggling, you do not have to face it alone. Help is available through any of the channels below.
crickex Live Chat
Speak directly with our support team via 24/7 live chat. They will guide you through self-exclusion or setting limits.
Email Support
Contact us by email to describe your situation in detail. Replies are provided in both Bengali and English.
Family and Trusted People
Tell a family member or trusted friend about what you are going through. The support of loved ones plays a big part in recovery.
Professional Counselling
Seek help from a psychologist or mental health counsellor. Gambling addiction is a recognised mental health condition and effective treatment is available.
How self-exclusion and account limits work
Using the self-exclusion feature on crickex deactivates your account completely for a set period. During this time you will not be able to log in, place bets, or make deposits.
To activate self-exclusion, send a message via 24/7 live chat or submit a request by email. Once your identity is verified, your account will be restricted. Both short-term (7 days to 6 months) and long-term or permanent exclusion options are available.
Once a deposit limit is set, reducing it takes effect immediately. Requests to increase a limit take some time to process — this is intentional, to prevent impulsive decisions.
Answers to common questions can be found in our FAQ section, which covers everything from account controls to payments.
Protection of Minors
crickex strictly enforces the 21+ age requirement. Age is verified when an account is opened. If there is any suspicion that a minor is operating an account, it will be suspended until an investigation is completed.
If you use a shared computer or smartphone, log out after each session and keep your password secure so that younger members of the household cannot access the account.
Check Yourself
Answer the questions below honestly. If most of your answers are "yes", it is time to seek support.
- Am I betting beyond my budget?
- Is betting affecting my sleep, work, or relationships?
- Am I hiding my betting from the people close to me?
- Am I placing bigger bets to try to recover losses?
- Do I feel restless or irritable when I am not betting?
Contact Us
Live Chat: Available 24/7
Email: [email protected]
Support is available in both Bengali and English.