crickex Terms and Conditions

1 Introduction and Applicability

crickex is an online betting and gaming platform that provides sports betting, casino games, slots, and live gaming for Bangladeshi users. These terms and conditions (referred to hereinafter as "Terms") apply to the crickex website, mobile app, and all related services.

These Terms are the final governing document. As a user, you agree to these terms from the moment you access the site. crickex reserves the right to amend or update these Terms at any time without prior notice.

To learn more about our services and platform, visit our About Us page, which contains a full description of crickex, its goals, and the range of services offered.

2 Eligibility and Age Requirement

To open an account and use any service on crickex, the following conditions must be met:

• The applicant must be at least 21 years old. This platform is strictly prohibited for anyone under 21.
• The user must be a resident of Bangladesh and eligible to participate in online gaming under local law.
• A person may operate only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and complete.
• Accounts may not be operated on behalf of or as a representative of another person.

crickex reserves the right to verify the age or identity of any account. If documents are requested for verification, they must be submitted within the specified time.

3 Account Registration

3.1 Registration Process

To open an account, a valid mobile number, email address, and required personal details must be provided. After registration is complete, an OTP will be sent to activate the account.

3.2 Password Security

Keeping the account password confidential is entirely the user's responsibility. If the password is shared with any third party and any loss results from that, crickex will not be held responsible for that loss. If any suspicious activity is noticed on the account, our support team must be informed immediately.

3.3 Identity Verification (KYC)

Identity verification may be mandatory before withdrawals or for transactions above a certain amount. In such cases, a copy of a national ID card or passport may need to be submitted. Withdrawal limits may apply to unverified accounts.

4 Deposits and Payments

Deposits on crickex can currently be made through the following mobile banking methods:

• bKash — the most widely used mobile payment service in the country
• Nagad — the digital financial service of the postal department
• Rocket — Dutch-Bangla Bank's mobile wallet

The minimum deposit amount is ৳300. Funds are generally added quickly after a deposit is made. Payment must be sent from the registered mobile number at the time of deposit; otherwise, verifying the transaction may become difficult.

5 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests generally take 10 to 45 minutes to process. Withdrawal methods are the same as for deposits — bKash, Nagad, and Rocket.

The following points should be kept in mind when making a withdrawal:

• To withdraw bonus funds, the associated wagering requirements must be met.
• Your own funds in the account can be requested for withdrawal at any time.
• Withdrawal requests must be sent to a method registered in your own name.
• Large withdrawals may be held if identity verification (KYC) has not been completed.
• Additional verification may be required for unusual or suspicious transactions.

6 Bonuses and Promotions

6.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to ৳10,000. After receiving this bonus, the bonus amount must be wagered 25 times before withdrawal. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000, and the wagering requirement to complete is ৳1,000 × 25 = ৳25,000.

6.2 Other Promotions

crickex runs various promotional offers from time to time. Each offer has its own terms, which are stated on the relevant promotion page. Current promotions include the weekly deposit festival, slot adventure bonus, cricket fan reward, birthday special gift, and refer a friend reward.

6.3 General Bonus Rules

• Bonus funds cannot be cashed out — they are for use in games only.
• If wagering is not completed within the set time limit, the bonus will be forfeited.
• Bonus claims from multiple accounts on the same device, IP address, or household are not allowed.
• crickex reserves the right to modify or cancel any promotion without notice.
• If bonus abuse is suspected, the associated account may be subject to investigation.

7 Gaming Rules

7.1 Fair Play Policy

All games on crickex are operated through a certified Random Number Generator (RNG) system. There is no possibility of manipulation or manual interference in any game outcome. Players must always play honestly and must not use any automation software or bots.

7.2 Technical Errors

If the outcome of a game is affected by an internet disconnection, software bug, or any other technical issue, crickex may decide to restart or cancel the game. In such cases, crickex's decision will be considered final.

7.3 Betting Limits

Each game and betting market has set minimum and maximum bet limits. These limits are displayed in the game interface and crickex may change them at any time.

7.4 Sports Betting

For sports betting, odds are set before the start of a match. Live betting is also available during a match. Odds may change at any time, and updated odds may apply until a bet is confirmed. Cricket betting includes various markets covering international cricket including BPL, IPL, and the T20 World Cup.

8 Responsible Gaming

crickex takes responsible gaming very seriously. To ensure that gaming does not cause personal or financial harm to any user, we provide various tools and support. This platform should be used for entertainment purposes only and never as a source of income.

Please read our Responsible Gaming Guidelines in detail, where full information is provided on setting deposit limits, self-exclusion, and how to deal with gaming problems. Remember, this site and all services are for ages 21+ only.

• You can set your own deposit limits.
• You can take a temporary break for a set period of time.
• If you have a gaming problem, our support team is available 24/7 to help.

9 Privacy and Data Protection

It is our responsibility to keep the personal information we collect from you during registration and while using our services secure. Please read our Privacy Policy for details on when your information may be shared with third parties, how long it is retained, and your rights regarding your data.

The site uses SSL encryption, which keeps user data and financial transactions secure. We never store your password or full card number.

10 Intellectual Property and Content

All content on the crickex website and app — logos, graphics, text, software, and designs — is protected under the intellectual property rights of crickex or its respective licensors. Copying, distributing, or commercially using this content beyond personal use is strictly prohibited.

Users may not reverse engineer or scrape the site's content using automated methods. If any such activity is detected, the associated account will be closed immediately.

11 Account Suspension and Termination

crickex may temporarily suspend or permanently close a user's account in any of the following circumstances:

• Violation of any clause of these Terms.
• Registering with false information or failing KYC verification.
• Abusing the bonus system or attempting fraud.
• Operating multiple accounts.
• Using an account with the intent to harm other users.
• Violating local law or the directives of a regulatory authority.

Before closing an account, every effort will be made to return any legitimate funds in the balance; however, in cases of fraud or bonus abuse, the balance may be forfeited.

12 Limitation of Liability

crickex provides its services as an entertainment platform. crickex will not be directly liable for any financial losses arising from participation in gaming. Each user is solely responsible for their own financial decisions.

crickex will not bear any liability in the following circumstances:

• If a game fails due to an internet disconnection or device issue.
• If a transaction is affected by a delay or error from a third-party payment processor.
• If account information is compromised due to the user's own negligence.
• If gameplay is disrupted due to an unexpected technical failure or app downtime.

13 Changes to Terms

crickex reserves the right to partially or fully amend these Terms at any time. Users will be notified of significant changes via email or a notice on the site. Continued use of the site after changes have been made will be considered acceptance of the new terms.

The latest version of the Terms will always be published on this page, with the effective date noted at the top. Printouts or screenshots of older versions will not be considered valid documents.

14 Contact and Support

If you have any questions, complaints, or need clarification about these Terms, please contact our support team. You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions about accounts, payments, and bonuses.

Play safely and responsibly online. crickex always prioritizes user protection and transparency.