crickex FAQ — Casino, Deposits, VIP and More
This page brings together direct and detailed answers to the most frequently asked questions about crickex — from opening an account and casino games, to depositing with bKash or Nagad, KYC verification, VIP cashback and how to get support. Browse the sections below to find your question.
Questions by Category
Gaming FAQ
Casino and Table Games
The questions crickex players ask most often about roulette, live dealer games, baccarat and card games.
Roulette is a simple game — a ball drops onto a spinning wheel and you bet beforehand on which number or colour it will land on.
crickex offers both European roulette (one zero) and American roulette (two zeros).
New players are better off starting with the European version, as the house edge is lower.
crickex Casino has both live and RNG roulette tables.
Teen Patti is a three-card game similar to poker from the Indian subcontinent — the player with the strongest hand wins.
Andar Bahar is even simpler: a joker card is shown, and you bet on "Andar" (inside) or "Bahar" (outside) — whichever
side gets a card of the same value first wins. On crickex you can play both JILI's Teen Patti Joker and Teen Patti 20-20.
Yes, in live dealer games at the virtual casino a trained dealer sits with real
cards and a roulette table and streams the action live via video.
You place your bets on screen, the dealer runs the game, and the result is instantly added to or deducted from your account.
crickex has several major live studios including Evolution, Pragmatic Play Live and Ezugi.
Baccarat is actually quite simple — you do not need to count cards. Between the Player and Banker hands,
whichever is closer to 9 points wins. A Player bet usually pays 1:1; a Banker bet also pays 1:1 but
a small commission is deducted. A Tie bet has higher odds but also higher risk.
crickex has multiple baccarat tables from Evolution and Pragmatic Play Live.
crickex has different betting ranges across its tables — some tables let new or cautious players join with small bets,
while certain high-limit tables allow experienced players to wager larger amounts.
The betting limits for each table are visible in the live lobby before you open it, so it is easy to pick the right table for your budget.
Help and Support
Contact and Support
How to reach the crickex support team, when they are available and what language you can get help in.
Having the following ready before contacting crickex support will speed up the resolution:
the username or mobile number registered on your account, the date and time the issue occurred,
any transaction ID or bonus code if relevant, and a screenshot if possible.
With this information an agent can understand your issue in a single message.
crickex has two support channels. First, you can use live chat directly from any page on the site —
it gives the fastest response. Second, you can also contact via email, which is suitable for complex issues or sending documents.
Both channels offer support in Bengali and English.
Yes, crickex's support team provides assistance in Bengali. This has been set up with Bangladeshi players in mind, so not knowing English is not a problem. If you ask questions in Bengali on live chat, you will get answers in Bengali. You can also contact them in English if needed.
crickex's live chat and email support are available 24 hours a day, 7 days a week. Whether it's the middle of the night, early morning, a public holiday, or a BPL match night — don't hesitate to contact support whenever you have a problem. For urgent issues related to transactions or games, using live chat is the most effective option.
Exclusive Benefits
VIP Program
crickex VIP's four tiers, how weekly cashback is calculated, and how to move up to higher tiers.
crickex VIP cashback is calculated on the week's net loss — that is, total amount won subtracted from total amount lost. For example: if a Gold tier member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 0.9% = ৳180 cashback. This is a regular benefit of the crickex VIP program.
The crickex VIP program has four tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2% weekly cashback. Cashback applies on net loss at each tier. The rate increases as you move up to higher tiers.
crickex VIP tier upgrades are based on regular play and account activity. The more active you are and the more regularly you play, the faster you will reach the next tier. Once you meet specific milestones, crickex will notify you about your tier upgrade. See the crickex VIP page for more details.
In addition to cashback, higher-tier members of the crickex VIP program enjoy priority support, early access to special promotions and offers, and personalised benefits. Members who reach the Platinum tier receive the most benefits. The VIP program is designed to reward regular players over the long term.
Payments & Transactions
Deposit Questions
All questions about depositing with bKash, Nagad or Rocket, minimum amounts, and issues with credits not showing.
To deposit from Nagad at crickex, first log in to your account and go to the deposit section. Select Nagad there and send money to the designated number. Save your transaction ID and share it with support if needed. The minimum deposit amount is ৳300. It usually reflects in your account within a few minutes.
If you complete the payment correctly from bKash, your crickex account balance is usually updated within a few minutes. It may take slightly longer during busy periods. Keep your transaction ID handy — if the balance does not show up within 15–20 minutes, contact live chat support with that ID and they will resolve it quickly.
The minimum deposit amount at crickex is ৳300 across all methods — bKash, Nagad, and Rocket alike. With this amount deposited, you can play any game including slot games. New players depositing ৳300 or more for the first time may be eligible for a 100% welcome bonus.
First, confirm whether the transaction was successful in your bKash, Nagad, or Rocket app. If successful, note down the transaction ID and amount, then report it to crickex via live chat or email. If the money was sent to the wrong number or the payment is pending, the support team will look into the situation. Never send money to a third-party number.
crickex does not charge any processing fee on deposits. Your mobile wallet (bKash, Nagad, Rocket) may apply its own send money charges — that is according to the respective service provider's own policy. There is no separate charge from crickex's side for deposits.
Security & Verification
Identity Verification (KYC)
A complete guide on why identity verification is required at crickex, the process, and which documents are needed.
crickex generally requests KYC verification when you make your first withdrawal, when you want to withdraw a large amount, or when unusual activity is detected on the account. This process is essential for account security and fraud prevention. Once verification is completed, it is usually not requested again for subsequent transactions.
For KYC verification at crickex, a National ID (NID) or passport is generally accepted. In some cases, a driving licence may also be used. The document must be clearly readable — blurry or damaged images may not be accepted. If you ask support, they can let you know the correct list of documents for your specific situation.
It is important that the name on your crickex account and the name registered on your mobile wallet (bKash, Nagad, or Rocket) are the same. If the names do not match, your withdrawal request may be rejected or verification may be held up. So when opening your account, enter exactly the name that appears on your wallet.
The main purpose of KYC verification is to prevent fraudulent activity and illegal transactions — it is also important for protecting your own account. crickex keeps your information secured with SSL encryption and does not share it with third parties. Read the privacy policy for more details.
Still have questions? Talk to us directly
If you did not find the answer to your question in the FAQ above, the crickex support team is always ready. You will usually get a reply on live chat within a few minutes — in Bengali or English. For complex matters, you can write in detail by email. If you need any advice or help regarding responsible gaming, reach out through the same channels.
21+ All casino and betting activities are for those aged 21 and above.
Live Chat
Instant connection from any page on the site — available 24/7, with support in Bengali and English
Email Support
Use email for complex issues or to send documents — 24/7 service, Bengali communication welcome
Safe & Secure
All communications secured with SSL encryption — your information remains private and protected